Founding of Fernbrook cleaning service in Subotica
Fernbrook was founded in response to a noticeable lack of professionalism in commercial and residential cleaning. Faced with market conditions where work was performed using makeshift household tools, inappropriate chemicals, and no written work orders, we decided to establish a system in Subotica that operates according to industry standards.
From the outset, our operations have relied on dedicated high-pressure equipment, sealed HEPA filtration units, and thorough training for our permanent staff. Every assignment includes a clear operational plan, arrival at the agreed time, and a final quality check alongside the client, eliminating guesswork and unexpected expenses.
Our goal is not to take on massive volumes of work beyond our capacity, but to provide a stable, dependable service for residents and businesses across Subotica. We honor agreed schedules, maintain transparent pricing with no hidden charges, and take full material responsibility for every space entrusted to us.
Technical precision
We use dedicated cleaning agents tailored to each specific floor and material type. We do not use generic multi-surface cleaners that could cause damage.
Punctuality and deadlines
We arrive on site on the scheduled day and hour. If unexpected traffic delays arise, we inform the client promptly.
Clear accountability
A designated team leader supervises every completed task. Any oversights are corrected without dispute as quickly as possible.
Our Working Principles
Fixed cost estimate
We determine the price before starting work based on square footage and current condition, with no subsequent changes.
Designated team lead
An assigned operator is present at every property to coordinate the process and ensure quality.
Liability insurance
We hold an insurance policy that fully covers work on your property throughout the service.
Precisely scheduled timing
Arrival times and estimated work durations are respected without unnecessary delays.
Standardized working methods
All operators follow the same sequence of procedures, from the highest surfaces down to floor coverings.
Payment after inspection
You pay for the service only after confirming in person that the work was completed as agreed.