Terms & Conditions
These general terms and conditions govern the rights and obligations between Fernbrook, with registered headquarters at Senćanski put 32 in Subotica, and users of hygiene services. By accepting an offer or ordering a service, the client fully accepts the provisions of this document.
1. Contracting parties and subject matter of the contract
The service provider is the business entity Fernbrook Subotica, and the customer is any natural or legal person who engages the provider for property maintenance and cleaning services. The subject matter of the contract is the provision of cleaning services for residential, commercial, or industrial facilities in Subotica and surrounding areas according to the job specification.
2. Scheduling and preparing an offer
Services are booked via online form, phone call, or email. The quote is prepared based on information provided by the client or after an on-site inspection of the property. The quote becomes binding once the client confirms the proposed scope of work, price, and appointment in writing or verbally.
3. Service execution and access to premises
The customer must ensure unobstructed access to the premises for the provider's staff at the agreed time, as well as functional connections to the water supply and natural support utility network. The service provider undertakes to perform the work conscientiously, using properly working equipment and certified cleaning products that do not endanger human health or material durability.
4. Prices, payment, and invoicing
Prices are determined by the current price list or an agreed written quote. Payment is made in cash immediately upon completion of work and inspection of the premises, or by bank transfer to the provider's account upon receipt of the invoice, within the deadline specified on the document itself. The provider does not accept payment cards or POS terminals.
5. Cancellation and rescheduling
The customer may cancel or reschedule the agreed appointment free of charge at least 24 hours prior to the start of work. In the event of cancellation within less than 24 hours, or if the crew arrives at locked doors without means of entry, the provider reserves the right to charge a flat fee to cover actual travel expenses of the team.
6. Liability, insurance, and complaints
The service provider is liable for any damage caused by gross negligence of its employees during work on the premises. The customer is required to inspect the property prior to the cleaners' departure and immediately report any identified defects to the team leader. Subsequent complaints regarding the quality of work are accepted if submitted within 24 hours of job completion, in which case the provider remedies the deficiencies with a return visit free of charge.
7. Governing law and dispute resolution
For all relations not explicitly governed by these terms, the relevant provisions of the Law on Contracts and Torts of the Republic of Serbia apply. The contracting parties shall endeavor to resolve all potential disputes amicably by agreement, and if an agreement cannot be reached, the Basic Court in Subotica has jurisdiction.
8. Questions about this policy
For any questions, reach out to [email protected] or call +381 603 496 011 during Mon-Thu 08:00 - 15:45, Fri 08:00 - 14:30, Sat 10:30 - 14:15. We reply to inquiries within one business day.
- Merchant
- Fernbrook d.o.o. Subotica
- Registered address
- Senćanski put 32, 24000 Subotica, Srbija
- [email protected]
- Phone
- +381 603 496 011
- Working hours
- Mon-Thu 08:00 - 15:45, Fri 08:00 - 14:30, Sat 10:30 - 14:15
- Registration
- MB: 24031783