Privacy Policy
Fernbrook from Subotica respects your privacy and handles your data in accordance with the Personal Data Protection Law of the Republic of Serbia. This document explains in detail what data we collect and for what purposes we use it.
1. Data Controller
The controller of your personal data is the business Fernbrook, with registered headquarters at Senćanski put 32, 24000 Subotica, Republic of Serbia. For any questions regarding data processing, you can reach us through the official contact channels listed on the website.
2. Legal framework
The processing of personal data is carried out strictly in accordance with the data-protection law of Serbia and applicable legislation in Serbia. In the event of any discrepancy between these terms and applicable law, statutory provisions will prevail directly.
3. Data We Collect
We collect only the information you provide voluntarily by filling out the contact form on our website or during phone conversations. This includes your first and last name, contact phone number, optional property address to be cleaned, and a message describing the job. Website analytics collects only anonymous statistical parameters.
4. Purpose and Legal Basis for Processing
We process your data solely to respond to your inquiry, prepare an offer, schedule cleaning appointments, and issue the corresponding invoice. The legal basis for processing consists of taking steps at your request prior to entering into a contract, as well as performing the service agreement itself.
5. Data Retention Period
We keep data collected through inquiries only for as long as necessary to establish business contact and complete the agreed services. Data listed on invoices and financial records is retained for the periods mandated by the tax and accounting laws of the Republic of Serbia.
6. Data Access and Third-Party Sharing
Only employees and operational associates responsible for coordinating and executing work in the field have access to your data. We do not sell, transfer, or share your personal information with third parties for marketing purposes, except when required by law to competent public authorities.
7. Your Rights and Exercising Them
As a data subject, you have the right to request access to the data we hold about you, correction of inaccurate details, deletion, or restriction of further processing. You can submit a written request to our address in Subotica or by mail, and we will respond within the statutory timeframe.
8. Questions about this policy
For any questions, reach out to [email protected] or call +381 603 496 011 during Mon-Thu 08:00 - 15:45, Fri 08:00 - 14:30, Sat 10:30 - 14:15. We reply to inquiries within one business day.
- Merchant
- Fernbrook d.o.o. Subotica
- Registered address
- Senćanski put 32, 24000 Subotica, Srbija
- [email protected]
- Phone
- +381 603 496 011
- Working hours
- Mon-Thu 08:00 - 15:45, Fri 08:00 - 14:30, Sat 10:30 - 14:15
- Registration
- MB: 24031783