Cancellation & Refund Policy
We understand that unforeseen circumstances may alter your plans. Please inform us of any changes in a timely manner so that we can rearrange our field schedule.
- Free cancellation
- No later than 24 hours before the scheduled start
- Rescheduling
- Without additional costs, at any time before work begins
- Refund time
- Within 5 business days
- Refund method
- Same way you paid
1. Cancellation window
You can submit a cancellation by phone call or written message up to 24 hours before the appointment and thus be released from the payment obligation. For cancellations after that deadline, we reserve the right to charge actual expenses for dedicated materials already procured, according to the quote.
2. Rescheduling
Rescheduling an agreed appointment is carried out without financial consequences. The next available appointment will be made available to you within one business day.
3. Grounds for refund approval
A full refund of the amount paid is issued if our team cancels the engagement, in the event of an inability to perform the agreed services, or if the outcome deviates from the quote and a correction cannot be carried out within a reasonable timeframe.
- A full refund of the prepaid advance is granted if cancellation is made at least 24 hours prior to the agreed appointment
- If on-site work is interrupted through the fault of the service provider due to equipment breakdown, the client receives a proportionate refund of the payment for the unfinished portion of the work
- If the client is not satisfied with the quality and declines the proposed free revisit by the team for corrections, a refund is resolved by mutual agreement after an inspection by an authorized representative
4. Refund request procedure
- Send a written cancellation notice or refund request by email or phone
- State the invoice or contract number and the reason for canceling the appointment
- Provide payment instructions with your bank account number
5. Timeline
Funds are returned to the payer's bank account within seven business days from the date the request is accepted.
6. Questions about this policy
For any questions, reach out to [email protected] or call +381 603 496 011 during Mon-Thu 08:00 - 15:45, Fri 08:00 - 14:30, Sat 10:30 - 14:15. We reply to inquiries within one business day.
- Merchant
- Fernbrook d.o.o. Subotica
- Registered address
- Senćanski put 32, 24000 Subotica, Srbija
- [email protected]
- Phone
- +381 603 496 011
- Working hours
- Mon-Thu 08:00 - 15:45, Fri 08:00 - 14:30, Sat 10:30 - 14:15
- Registration
- MB: 24031783