Frequently Asked Questions
Here are answers to the most common operational questions regarding booking, equipment, and work methods. If your property has specific requirements not covered here, we are available to discuss them.
how to choose the right cleaning scope for an apartment
The choice depends on the condition of the surfaces and prior maintenance of the space. For properties after painting, we recommend removing construction dust with industrial vacuum cleaners, while a basic hygienic treatment is sufficient for regular maintenance. Our team prepares a precise quote based on square footage and layout.
what are your cleaning agents made of
We exclusively use formulations based on non-ionic surfactants and citric acid with a neutral pH factor. These products do not contain harsh chlorine or aggressive solvents that could damage natural stone, wooden floors, or aluminium frames. All products come with accompanying safety data sheets.
how to maintain floors after steam cleaning
After steam treatment, floor coverings dry within fifteen minutes because the machine simultaneously maintains moisture cell vitality. Simply ventilating the room is enough to stabilise air humidity. For subsequent mopping, we recommend using soft microfibre without heavy waxes.
how to order the service and pay for completed work
You can submit a request by filling out the form on the website or by calling our office in Subotica directly. After the work is completed and you have personally inspected the premises, payment is made in cash on site or by bank transfer based on the issued invoice. We do not accept other payment methods.
what time of day does the team arrive at the address
We organise work in fixed time slots, and teams head out into the field once the schedule is set. We process requests received by 14:30 on business days on the same day to book slots for upcoming dates. We notify you of our arrival one hour before reaching the address.
how complaints for completed work are handled
If you notice an omission covered by the work order after the team leaves, you can submit a complaint within 30 days. Our operator will inspect the specified area and repeat the procedure on the disputed surface at no extra charge. It is important that you preserve the cell vitality of the work order.
Still have questions?
We respond to phone calls and messages within 30 minutes on business days.
Contact Customer Support